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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dianna Pacheco

Dianna Pacheco

February 10, 2026

5  out of  5
rating by Dianna Pacheco
"Great experience from start to finish! They made getting life insurance easy, clear, and stress free. Everything was explained thoroughly, and I left genuinely cared for. I'm confident in my coverage and I highly recommend them to anyone looking for life insurance."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Gary Charlon’s Team. "
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Tammy Thoms

February 6, 2026

5  out of  5
rating by Tammy Thoms
"Gary’s State Farm office is GREAT! I am so appreciative of having a local agent to go in and talk to about my claims since sometimes corporate doesn’t quite understand the needs and challenges of a rural small town community."
We responded:
"Thanks so much for the fantastic rating, Tammy! We are so glad you had a positive experience with us here on State Farm Agent Gary Charlon’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Kabir Bagchi

February 6, 2026

5  out of  5
rating by Kabir Bagchi
"Very helpful, responsive, and informative staff"
We responded:
"Kabir, thank you for the 5-star review! We appreciate your feedback and support here at Gary Charlon State Farm. We are so happy that you received such positive service from Tammy during the Claims process! It's during those times that we're really able to show the value we strive to provide. Please let us know if there is anything more we can assist with. We look forward to continuing to assist with your insurance needs!"
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Jonathan Garcia

February 4, 2026

5  out of  5
rating by Jonathan Garcia
"State Farm provides excellent service."
We responded:
"Jonathan, we're so happy that you were able to experience the top-notch service that we strive for everyday! It is during a claim where we can really deliver on the value we profess to have, and that you saw that means we're on the right track. Thank you for taking the time to share that experience with others!"
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Sally Lewis

January 23, 2026

5  out of  5
rating by Sally Lewis
"I just want everyone to know what an outstanding staff we have here in Ridgecrest with State Farm! Since May 16th of 2025 I have been in stress dealing with other insurance people. I had a vehicle (No driver) Run into my garage knocking the door completely off, ramming into my car and pushing it into the wall adjacent too my kitchen. So much damage and at 5:30 in the morning I was sound asleep as it happened. Anyway I have struggled with getting the insurance to pay the full amount of what my kitchen repairs came out to be. I just stopped and ask Chris at State Farm here for help and he was johnny on the spot. In know time I had all my expenses paid for Kudos for Ridgecrest State Farm! I am one Happy Camper now that this is all over! Sally Lewis"
We responded:
"Sally, thank you for your wonderful review of State Farm Agent Gary Charlon’s Team! Sally, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Gary Charlon’s Team! "
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Steve Mendenhall

December 2, 2025

4  out of  5
rating by Steve Mendenhall
"Ultimately my claims were handled and paid in a timely fashion however, the shear volume of confusing texts and emails were ridiculous. I know this was partially due to the fact that we had 3 claims that were being worked simultaneously ( not usual I’m sure) but the claims department seemed inept at keeping them straight.
The good news, Irene from your office worked with me to keep things in order as best as she could - if not for her efforts I feel things would have been an absolute mess.
Steve-"
We responded:
"Thank you for your feedback, Steve! We're happy to hear that our local touch was so valuable - especially in a claim situation, where it matters most! We look forward to continuing to provide that same exceptional customer service to you moving forward - always! Thank you for choosing our local office for your insurance needs!"
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Rebecca Rock

November 17, 2025

5  out of  5
rating by Rebecca Rock
"The process was great! It was a fast hassle free process! Thank you"
We responded:
"Thank you so much for your kind words, Rebecca! We're thrilled to hear that your insurance claim process was fast and hassle-free. Our team strives to make things as smooth as possible for our customers. If you ever need assistance in the future, we're here to help!"
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Erica Guisa

October 31, 2025

5  out of  5
rating by Erica Guisa
"Amazing and Very Professional!!!"
We responded:
"Erica, Thank you for taking time to leave a review about our State Farm office! We’re so happy that you had a positive experience with us. Striving for top notch, professional customer service is our top priority! We look forward to continuing to support your insurance needs. "
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Leonas Firme

September 25, 2025

1  out of  5
rating by Leonas Firme
"Terrible experiences overall. I switched to USAA. Very disrespectful employees to a veteran with a clean driving record of no accidents or duis. They only see you as a number and not a human. No clear communication from this office or the ability to apologize. Train your employees better!"
We responded:
"Leonas, we are extremely sorry that your experience was less than ideal. Your feedback is important to us, and we're committed to addressing any issue. Though we show multiple records of communication regarding the recent events, we relayed incorrect information based on a miscommunication about your policy status. If you'd like to discuss this, please contact Gary Charlon (Agent), or Chris Hill (Operations Manager). We are dedicated to improving our insurance service and would love it if you gave us that opportunity."
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Holly Hodgson

August 28, 2025

5  out of  5
rating by Holly Hodgson
"We had an amazing experience with our homeowners insurance and had our roof replaced on our home through Statefarm. Working with Gary and Statefarm was fast, efficient, and great service. Now our home is protected and we’re so pleased with the result!"
We responded:
"Holly, we're so happy to hear about your awesome claims experience, and that you took the time to share that with others! It's during a claim that we can really show the value we strive to provide, and we're thrilled that we were able to deliver for you. We appreciate you, and again, thank you for taking that extra step to leave a review to share your feelings!"
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Ridgecrest Wack

August 22, 2025

5  out of  5
rating by Ridgecrest Wack
"Great staff fast service!"
We responded:
"Thank you for leaving us such a wonderful review! We're so happy we were able to deliver the exceptional customer service we strive for with every interaction. We appreciate you taking the time to tell others about that, and we appreciate YOU!"
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Karl Zellner

August 12, 2025

5  out of  5
rating by Karl Zellner
"Excellent Service!! They understand how to help their clients a rare commodity in today's world."
We responded:
"Thank you so much for your kind words, Karl! We're thrilled to hear that you had an excellent experience with our team. Providing personalized and attentive service to our clients is something we truly value. Your feedback means a lot to us and motivates us to continue delivering the best support possible. We look forward to assisting you again in the future!"
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vj seagull

August 4, 2025

5  out of  5
rating by vj seagull
"Chris Hill is the best - so friendly and knowledgeable and always willing to help. He makes our local hometown State Farm office even better !"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Chris has made such a positive impact on your experience with our State Farm office. We’re proud to have him as our office manager and appreciate your support of our local hometown office! If you ever need anything, don’t hesitate to reach out."
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Greg Perry

July 30, 2025

5  out of  5
rating by Greg Perry
"Gary leads a great team, his office manager Chris is fantastic along with the rest of the crew. You can tell they really care about us as customers."
We responded:
"Thank you for posting a review, Greg! We are grateful you found such value in our service. We strive to provide the best service each and every day. Thank you, again, and we appreciate your business!"
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Cidney M

July 23, 2025

5  out of  5
rating by Cidney M
"I’m very grateful to State Farm Insurance/Gary Charlon for all their help with my recent accident. The process was smooth, and their team was supportive every step of the way. They made sure everything was handled quickly and efficiently, and I truly appreciate how fast they got the check out to me. Thank you, State Farm/ Gary Charlon, for making a stressful situation so much easier!"
We responded:
"Cidney, thank you so much for your kind words and for taking the time to share your experience! We’re truly glad to hear that we were able to support you through such a stressful time and make the process smooth and efficient. Your satisfaction is our top priority, and we appreciate your trust in us. If you ever need assistance in the future, please don’t hesitate to reach out. Thanks again!"
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Duane Burkey

June 23, 2025

5  out of  5
rating by Duane Burkey
"I have always had great experiences with Gary's office."
We responded:
"We appreciate your kind words, Duane! We're grateful we can provide consistently excellent customer service."
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Hilary Johnson

June 20, 2025

5  out of  5
rating by Hilary Johnson
"I’ve been with Gary Charlon State Farm since the dawn of time. They’ve been impeccable professionally in every way. Shout out to Destiny, in particular, who is a lifesaver! She’s been the most tremendous help to me navigating a tricky situation and truly amazing in every regard. She deserves an award! Thank you. Thank you. For always being a pleasure and a support regarding insurance matters. I would never in a million years go anywhere else."
We responded:
"Hilary, thank you so much for your kind words and for being a loyal client of Gary Charlon State Farm! We truly appreciate your long-standing support and are thrilled to hear that you’ve had such a positive experience with our team, especially Destanee. She is indeed a valuable asset to our agency, and we’re glad she could assist you in navigating your situation.

Your satisfaction is our top priority, and your feedback motivates us to continue delivering exceptional service. We look forward to serving you for many more years to come!

Thank you once again for your trust in us."
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Nick Saaty

May 2, 2025

5  out of  5
rating by Nick Saaty
"Such helpful staff and quick responses!"
We responded:
"Thank you so much for your kind words, Nick! We’re thrilled to hear that you had a positive experience with our staff and that we could assist you promptly. Our team strives to provide exceptional service, and it’s wonderful to know that their efforts made a difference for you. If you have any further questions or need assistance in the future, please don’t hesitate to reach out!"
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Sheryl Thompson

April 21, 2025

4  out of  5
rating by Sheryl Thompson
"The local office was helpful when I failed to get timely answers from the claims department which was a pain to deal with."
We responded:
"Sheryl, thank you for taking the time to share your experience with our local office. We’re glad to hear that our team was able to assist you during this challenging time. Your feedback is invaluable to us, and we strive to provide timely and helpful support to all our clients. If you need further assistance or have any questions in the future, please don’t hesitate to reach out. We appreciate your trust in us and look forward to serving you better."
Profile photo of R.I.P Inc.

R.I.P Inc.

March 1, 2025

5  out of  5
rating by R.I.P Inc.
"Great service! We have been with Gary State Farm for a long time and never any issues! Thank you to Gary and the team for all you do!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We truly appreciate your loyalty and are thrilled to hear that you’ve had a positive experience with our office. Our team is dedicated to providing excellent service, and it’s always rewarding to know our efforts are recognized. If you ever need anything or have any questions, please don’t hesitate to reach out. Thank you again for your support!"
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Colleen McDonald

February 11, 2025

5  out of  5
rating by Colleen McDonald
"I have been with Gary Charlon Insurance for 48 years and have always received exceptional care and support from his office! Even other family members have joined him. Looking for a great insurance company? Go to Gary Charlon!"
We responded:
"Thank you so much for your kind words, Colleen! We are thrilled to hear that you and your family have received exceptional care and support from our team. Your trust and loyalty mean the world to us! If there is ever anything else we can do, please don't hesitate to reach out. We appreciate you taking the time to share your experience! "
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Amy Belasco

February 4, 2025

4  out of  5
rating by Amy Belasco
"All the employees at Charlon State Farm and nice and professional. The claims agent who was not from the local office was less than stellar."
We responded:
"Thank you for taking the time to share your feedback, Amy! We're glad to hear that you had a positive experience with our team at Gary Charlon State Farm. We strive to provide excellent service to all our clients, and we appreciate your input regarding the claims agent. We will address your concerns with our coporate partners to ensure that State Farm continues to improve their services. If there's anything else we can assist you with, please feel free to reach out!"
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Erma Cortichiato

November 18, 2024

5  out of  5
rating by Erma Cortichiato
"I am very impressed with the response and involvement that I get from Gary Charlon's State Farm office.
Special thanks to Chris Hill."
We responded:
"Erma, thank you so much for your kind words! Our team, especially Chris Hill, is dedicated to providing top-notch service and support to our clients. Your feedback motivates us to keep delivering the best possible experience. If you have any further questions or need assistance, don’t hesitate to reach out. We appreciate your trust in us!"
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Mike Giroux

November 1, 2024

5  out of  5
rating by Mike Giroux
"Very attentive to my needs. Answered questions and followed up after various stages in the process."
We responded:
"Thank you for taking the time to write a review, Mike! We appreciate your kind words. We’re thrilled to hear that you felt well taken care of throughout the process. Our team is dedicated to providing attentive service and ensuring all your questions are answered. We appreciate your feedback! "
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Josh Bullock

October 3, 2024

5  out of  5
rating by Josh Bullock
"Easy to work with. Very knowledgeable and professional."
We responded:
"Thank you for your kind review, Josh! We're delighted to hear that you found our team easy to work with and that you appreciated their knowledge and professionalism. It was a pleasure serving you, and we look forward to assisting you with any future needs."