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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mike Giroux

Mike Giroux

November 1, 2024

5  out of  5
rating by Mike Giroux
"Very attentive to my needs. Answered questions and followed up after various stages in the process."
We responded:
"Thank you for taking the time to write a review, Mike! We appreciate your kind words. We’re thrilled to hear that you felt well taken care of throughout the process. Our team is dedicated to providing attentive service and ensuring all your questions are answered. We appreciate your feedback! "
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Josh Bullock

October 3, 2024

5  out of  5
rating by Josh Bullock
"Easy to work with. Very knowledgeable and professional."
We responded:
"Thank you for your kind review, Josh! We're delighted to hear that you found our team easy to work with and that you appreciated their knowledge and professionalism. It was a pleasure serving you, and we look forward to assisting you with any future needs."
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Patty Wharton

September 23, 2024

5  out of  5
rating by Patty Wharton
"Great working with both Gary Charlon team at State Farm Insurance and Fix it Collision Repair to get my car repaired fast and with complete satisfaction!"
We responded:
"Patty, Thank you so much for taking the time to share your positive experience with us! We greatly appreciate your kind words and are thrilled to hear that working with both our team at State Farm and Fix it Collision Repair resulted in a fast and satisfying car repair. We genuinely value your business and the trust you have placed in us. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out. We'll be more than happy to assist you."
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Donna Smiley

September 12, 2024

5  out of  5
rating by Donna Smiley
"OMG! You guys rock! So responsive and easy to work with! We're very glad we have our auto and home insurance with you ☺️"
We responded:
"Donna, thank you for your feedback! We are thrilled to hear that you are satisfied with our services. We take pride in being responsive and providing a seamless experience for our customers. Your kind words serve as a great motivation for our team. We strive to continue offering excellent customer service and ensuring that your auto and home insurance needs are met. If you have any further questions or require assistance, please do not hesitate to reach out. We appreciate your business and look forward to serving you in the future."
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John Livingston

September 4, 2024

5  out of  5
rating by John Livingston
"Thanks for the Help."
We responded:
"John, thank you for taking the time to leave a positive review! We are thrilled to hear that you found our assistance helpful and that you were satisfied with our service. Your 5-star rating means a lot to us, and we truly appreciate your support. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!"
Profile photo of Alice S

Alice S

August 29, 2024

5  out of  5
rating by Alice S
"I haven't had a claim in years, and when the accident happened, the whole process was a little scary. The Gary Charlon office was really nice throughout the whole process. I received the check a couple days after they received the estimate and pictures. A couple days later the auto body shop fixed my car and now life is wonderful once again. Thanks State Farm!"
We responded:
"Alice, thank you for taking the time to share your positive experience with our office. We are thrilled to hear that our team was able to assist you throughout the claim process and make it a smooth and pleasant experience for you. At our agency, we strive to provide exceptional service to all our customers, and we are delighted to know that our efforts were reflected in your recent claim. We understand that accidents can be distressing, and we aim to alleviate any concerns by ensuring a timely and efficient resolution. Thank you for choosing Gary Charlon State Farm, and we look forward to serving you in the future."
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Shane Williams

August 22, 2024

5  out of  5
rating by Shane Williams
"They were very fast and polite. Talked to Abby and she set me up with car insurance that was reasonably priced and was very outgoing. Very happy with my visit."
We responded:
"Thank you for your feedback, Shane! We're glad to hear that you had a great experience with our team, specifically with Abby. We strive to provide efficient and friendly service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business!"
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Kelly Mendenhall

August 21, 2024

5  out of  5
rating by Kelly Mendenhall
"Very prompt and efficient claim service!"
We responded:
"Kelly, thank you for taking the time to share your experience! We appreciate your feedback and are delighted to hear that we were able to provide a prompt and efficient resolution for your claim. Should you have any further questions or require any additional support, please don't hesitate to reach out to our office. We are here to help. Thank you, again, for your kind words. We appreciate your business!"
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John Paul

August 2, 2024

5  out of  5
rating by John Paul
"Chris Hill and Tammy are the best and always provide superior customer service everytime. Thanks, Chris & Tammy, for the timely response and taking care of my insurance needs. Special thanks to Tammy for her significant work on my insurance claim. She worked relentlessly with the claims department to reach an acceptable agreement."
We responded:
"Thank you for posting a review, John! We are so glad Chris has continued to provide superior customer service. He is definitely an incredible office manager for our team. We appreciate you allowing us to assist with your insurance needs!"
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Daniel Koch

July 20, 2024

5  out of  5
rating by Daniel Koch
"My home and auto insurance is through Gary Charlon State Farm on Norma St in Ridgecrest CA. I absolutely couldn't be happier 😊 I especially love working with Shaunte, she is so helpful and consistant and really just makes me feel like family I am a customer for life. Thank you Gary Charlon State Farm!"
We responded:
"Daniel, thank you so much for taking the time to leave us such a positive review! We greatly appreciate your kind words about our agency, and we're thrilled to hear that you're happy with the service you've received from Shaunte. We truly value your loyalty as a long-term customer, and we're committed to continuing to meet and exceed your expectations. If you have any further questions or need assistance with anything, please don't hesitate to reach out to us. Thank you again for your wonderful feedback!"
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Antoinette Wuest

July 18, 2024

5  out of  5
rating by Antoinette Wuest
"I have been with State Farm since I was 16. Now I’m 56. I have had several encounters and they are the best!!!! I also have my homeowners insurance with them. Gary Charlon office in Ridgecrest is the absolute best. They care. They are so on top of everything they do. Nothing slips through the cracks. Sooooo glad to have them as my insurance provider. I never have to worry about anything. Thank-you!!!!"
We responded:
"Antoinette, thank you so much for taking the time to leave us a 5-star review on Google! We truly appreciate your support for our agency. We are thrilled to hear that you had a positive experience with us. Providing exceptional service and meeting the needs of our clients is always our top priority. It's fantastic to know that we were able to deliver on that promise for you. If there is anything else we can assist you with in the future, please don't hesitate to reach out. We value your business and look forward to continuing to serve you. Thank you! "
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Patricia Clark-Martinez

July 11, 2024

5  out of  5
rating by Patricia Clark-Martinez
"All the workers at State farms are amazing they help you In all you need. they're always there for you they always greet you with a smile. My State farm agent Abby is amazing very appreciated."
We responded:
"Patricia, thank you for taking the time to leave such a positive review! We are thrilled to hear that you had an amazing experience with our team at State Farm. Providing excellent customer service and being there for our clients when they need us is of utmost importance to us. We appreciate your trust in our services and look forward to continuing to assist you in any way we can."
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Anthony C Solis

July 9, 2024

4  out of  5
rating by Anthony C Solis
"Everyone in house was great. The claims specialist we got assigned to was a bit harsh. In the investigation/interview process he spoke with my wife and because of a misuse of vocabulary he claimed it to still be partial my wife’s fault. I went on to explain to the specialist that stopping and bracing yourself for impact in our terms were the same thing but he began to be very defensive as if we were going against him. To my understanding he is suppose to be helping us as much as possible get this situated. On another field, the frustration with having to go back and forth with farmers on trying to get this settled had us so flustered already that when it came to working with our own insurance, if I could say “our team”, I was expecting some reassurance but felt like I was back at square one of frustration. None the less, we just said okay to the new allocation that instead of my wife being held liable for 40%(which was farmers deal) we would settle with 15% liability because of a missed word on “stopping” and “bracing yourself”. I understand the investigation part and how important it is to speak proper. But you can imagine our frustration from the entirety of the start. Like I said, in house great, shop was great. Claims specialist wasn’t horrible but could have helped us feel like we were being helped rather then being charged."
We responded:
"Anthony, I'm sorry to hear about your experience with the claims specialist. While it is important for all parties involved to speak in a clear and accurate manner, it is also crucial for the claims specialist to provide reassurance and support to help resolve the situation. It's understandable that the frustration from dealing with multiple parties and going back and forth would add to your overall dissatisfaction. We are glad our local office assisted in every way we could. We hope we helped make the process a bit easier. If there is anything else we can do as your agency, please don't hesitate to reach out. We are grateful for your continued business and hope to provide excellent service moving forward!"
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WC Hensley

July 5, 2024

5  out of  5
rating by WC Hensley
"Gary and his office have often done everything possible to serve my family in the most excellent way possible. I always feel that I'm treated luke family. Many thanks always."
We responded:
"Thank you so much for leaving us a 5-star review! We are grateful for your kind words. It warms our hearts to hear that you feel like a part of our family. We strive to create a welcoming environment for all our clients, and it's rewarding to know that you have experienced that firsthand. Providing excellent service and going above and beyond for our clients is what we strive for every day. Your trust and loyalty mean the world to us, and we are grateful for the opportunity to serve you and your family. If there's anything else we can do to assist you or if you have any questions, please don't hesitate to reach out. We are always here for you. Thank you again for your kind words and for being a valued member of our State Farm family. We appreciate you!"
Profile photo of Daniel Liedl

Daniel Liedl

May 28, 2024

5  out of  5
rating by Daniel Liedl
"Excellent and seamless process with the vehicle claim. I had not submitted many claims in the past. All questions were addressed with clarity and understanding of expectations from the team members every step of the way. Thanks for making the unfortunate situation of vehicle repair much more tolerable. It is greatly appreciated."
We responded:
"Thank you for sharing your experience with us, Daniel! We are delighted to hear that you found the vehicle claim process to be excellent and seamless. We understand that dealing with vehicle repairs can be an unfortunate and stressful situation. That's why our team is committed to providing exceptional service and support throughout the entire process. Your appreciation means a lot to us, and we're glad that we were able to make the vehicle repair process easier for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are always here to help."
Profile photo of Kathie Constable

Kathie Constable

May 27, 2024

5  out of  5
rating by Kathie Constable
"I recently had to file a claim on my car. Gary Charlon's State Farm Insurance was amazing at helping me file the claim. The girl's in the office took wonderful care to see that I was helped and had a swift payment made to get my car fixed. They also set up a rental car for me so I would have transportation during the time my car was in getting serviced. Gary and his staff most definitely are the ones to go to for outstanding, professional, and very accommodating insurance services. Thank you for all that you do!"
We responded:
"Kathie, thank you for taking the time to share your positive experience with our office. We're thrilled to hear that our team provided exceptional service during your claim process. We appreciate your kind words about the office staff who assisted you. It's great to know that we were attentive, helpful, and ensured a swift payment for your car repairs. We are delighted to know that our efforts were recognized and appreciated. Thank you again for choosing Gary Charlon's State Farm Insurance. If you have any further questions or need assistance in the future, please don't hesitate to reach out."
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Scorpio Empress

May 16, 2024

5  out of  5
rating by Scorpio Empress
"This is the 2nd time in 4 months that I've had to make a claim with Gary Charlon State Farm. I am so impressed that they nailed it twice that I decided to leave a review. With covid, nearly every company's customer service has tanked. But not Gary's group. They are the most professional industry I've worked with in years. And I didn't even WANT to deal with them because that means my car is hurt. Lol. But when you HAVE TO, it's nice to work with efficient, friendly people like Gary has working for him."
We responded:
"Thank you for sharing your experience and taking the time to write a review! I'm so glad we have been able to consistently provide great customer service. It's unfortunate when we have to use our insurance, but we only hope we can continue to make the experience as easy as possible! We appreciate your feedback and your continued business. "
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juan v

April 26, 2024

1  out of  5
rating by juan v
"Too Spence go somewhere else"
We responded:
"Thank you for your feedback, Juan. We strive to provide the best possible service and when you came into the office, we did attempt to review options to lower your premium without sacrificing coverage. There are many factors that go into determining individual rates, and unfortunately the industry is not built in a way to choose your own price. Please feel free to give us a call if you’re interested in considering our recommendations. "
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Keith Schenkel

April 17, 2024

5  out of  5
rating by Keith Schenkel
"Very and friendly staff."
We responded:
"Thank you for posting a review, Keith! We're happy to hear we provided friendly service. We appreciate you sharing your experience and we appreciate your business! "
Profile photo of Broken Tusk

Broken Tusk

April 7, 2024

5  out of  5
rating by Broken Tusk
"My roof got wind damage, called my local State Farm office. They helped me find a roofer that responder right away. State Farm came out and inspected the damage, and then approved the whole roof replacement. They reached out every few weeks to make sure everything was moving forward. They were so helpful and made the process so smooth and easy."
We responded:
"We're so happy to hear that you had a pleasant claims experience. It's through our service during times like these that we can truly show the value of having a State Farm office in your corner. Thank you for posting and letting others know how an unfortunate situation was made just a little better. We appreciate you!"
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Lorie Maloney

March 1, 2024

5  out of  5
rating by Lorie Maloney
".great"
We responded:
"Thank you for taking the time to post a review, Lorie! We appreciate you sharing your experience with us! "
Profile photo of Quyen Pham

Quyen Pham

March 1, 2024

5  out of  5
rating by Quyen Pham
"Gary and his team are wonderful. They are very helpful. They were willing to do whatever to make my claims resolved as quick as possible. I don’t have any better words to describe about them. They’re the best. Thank you Gary, Abby and the whole team. You guys are awesome."
We responded:
"Quyen, thank you for sharing your experience with us. We're grateful we were able to assist you when you needed your insurance the most. We appreciate your kind words!"
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Jenny Boyer

February 28, 2024

5  out of  5
rating by Jenny Boyer
"We had a great experience filing a claim with the Ridgecrest office. They made our first time super simple and worked with the shop to keep the process and repairs moving. Totally recommend Gary Charlon’s State Farm team!"
We responded:
"Thank you for such a kind review, Jenny! We're so happy we could assist along the way, from initial claim filing to repair completion. We pride ourselves on being that active, participating advocate that you deserve during this time where we can truly show the value that comes with being a Gary Charlon State Farm agency customer. We look forward to being there for all of your insurance needs! "
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Amy Maxwell

February 24, 2024

5  out of  5
rating by Amy Maxwell
"Always easy to work with and friendly. Destanee took the time to explain things well and provide options and support. Made the interaction positive."
We responded:
"Thank you for writing a review, Amy! We are glad we have been able to help with all your insurance needs. We appreciate your kind words! "
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Claire Goodell

February 16, 2024

5  out of  5
rating by Claire Goodell
"No one better than Gary Charlon and his staff!"
We responded:
"Thank you for taking the time to write a review, Claire! We appreciate you sharing your experience with our office. We hope to continue to provide 5-star service! "